Terms & Conditions

These terms and conditions apply to all bookings made with Runway Rides Ltd, a licensed private hire operator (Leeds City Council Operator Licence #371, Company No. 16667957). By making a booking, you agree to these terms.

1. Definitions

• "We", "us", "our" refers to Runway Rides Ltd.
• "You", "your", "the passenger" refers to the person making the booking and/or any person travelling in our vehicles.
• "Booking" refers to any pre-arranged journey made through our phone, WhatsApp, email, or website.
• "Vehicle" refers to any licensed private hire vehicle operated under our licence.
• "Driver" refers to any driver holding a valid Leeds City Council private hire driver's licence operating under our operator licence.

2. Bookings

• As a licensed private hire operator, all journeys must be pre-booked through Runway Rides Ltd. Our vehicles cannot be hailed on the street or picked up from ranks.
• Bookings can be made by phone (07521 214136), WhatsApp, email (info@runwayrides.co.uk), or through our website.
• All pickups must originate within the Leeds City Council licensing area. We can drop off to any destination.
• A booking is confirmed once acknowledged by Runway Rides Ltd. We will provide confirmation of your booking details including the agreed fare.
• We reserve the right to refuse or cancel any booking at our discretion.

3. Fares and Payment

• All fares are agreed before the journey commences. The fare quoted is the fare you will pay, unless the journey details change at your request.
• Payment may be made by cash, bank transfer, or other methods as agreed at the time of booking.
• For airport transfers and long-distance journeys, we may require payment or a deposit in advance.
• If you change your destination during the journey, the fare may be adjusted accordingly.

4. Cancellations

• Cancellations made more than 2 hours before the scheduled pickup time will incur no charge.
• Cancellations made less than 2 hours before the scheduled pickup time may incur a cancellation charge.
• If you fail to appear at the agreed pickup location and time (a "no-show"), you may be charged the full agreed fare.
• We will make reasonable efforts to contact you before treating a booking as a no-show.

5. Waiting Time

• For standard bookings, the driver will wait for up to 5 minutes from the scheduled pickup time at no extra charge. Additional waiting may be charged.
• For airport pickups, we allow up to 30 minutes of free waiting time from the actual landing time of your flight, to account for baggage collection and customs. We will monitor your flight status.
• If delays extend beyond the free waiting period, additional waiting time charges may apply and will be communicated to you.

6. Passenger Responsibilities

• All passengers must wear seatbelts at all times. It is the passenger's legal responsibility to ensure this.
• Smoking (including e-cigarettes and vaping) is strictly prohibited in all our vehicles.
• Passengers are liable for any damage caused to the vehicle, including soiling, and will be charged for any cleaning or repair costs incurred.
• The consumption of alcohol in the vehicle is at the driver's discretion and may be refused.
• We reserve the right to refuse to carry any passenger who is abusive, threatening, or whose behaviour poses a risk to the driver or other passengers.
• Children must be appropriately restrained in accordance with UK law. Please inform us at the time of booking if you require a child seat. We can provide child seats on request, subject to availability.

7. Luggage

• We will make reasonable efforts to accommodate your luggage. Please inform us at the time of booking if you have large or excessive luggage so we can allocate an appropriate vehicle.
• While we take care with luggage, we accept no liability for loss or damage to luggage or personal belongings unless caused by the negligence of our driver.
• Any items left in the vehicle should be reported to us as soon as possible. We will make reasonable efforts to return lost property but cannot guarantee its recovery.

8. Wheelchair Accessible Transport

• We operate wheelchair accessible vehicles (WAVs) and are committed to providing an equal service to all passengers.
• Fares for wheelchair accessible transport are based on the journey, as with all our services. We offer competitive rates across the board.
• Our drivers are trained to assist wheelchair users safely and respectfully.
• Assistance dogs are welcomed in all our vehicles, in accordance with the Equality Act 2010. Drivers will not refuse to carry an assistance dog.

9. Liability

• Runway Rides Ltd takes reasonable care to ensure your journey is safe and comfortable.
• We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic congestion, road closures, adverse weather conditions, vehicle breakdowns, or third-party actions.
• We are not liable for missed flights, trains, appointments, or other time-critical events, although we will always endeavour to get you to your destination on time.
• Our total liability for any claim arising from a booking shall not exceed the fare paid for that journey.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

10. Complaints

• If you are dissatisfied with any aspect of our service, please contact us as soon as possible. See our Complaints Procedure for full details.
• You may also contact Leeds City Council Taxi & Private Hire Licensing if you wish to escalate a complaint.

11. Governing Law

These terms and conditions are governed by and construed in accordance with English law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page. The terms in effect at the time of your booking will apply to that booking.

Last updated: March 2026