Runway Rides Ltd is committed to ensuring that our transport services and our website are accessible to everyone, including people with disabilities. We believe that everyone deserves a reliable, comfortable, and dignified travel experience.
Transport Accessibility
As a licensed private hire operator in Leeds, we are committed to providing accessible transport for all passengers:
- Wheelchair Accessible Vehicles (WAVs): We operate wheelchair accessible vehicles in our fleet, equipped with ramps and secure wheelchair restraints. Please let us know when booking if you require a WAV so we can allocate the appropriate vehicle.
- Competitive fares: We offer some of the most competitive prices in Leeds for all journeys, including wheelchair accessible transport. Fares are based on the journey and agreed before you travel.
- Assistance dogs: Assistance dogs are welcomed in all our vehicles, in accordance with the Equality Act 2010. Our drivers will never refuse to carry an assistance dog. If a driver has a medical exemption from carrying animals, we will arrange an alternative vehicle at no inconvenience to you.
- Driver support: Our drivers will provide reasonable assistance with mobility needs where safe and appropriate. If you have specific requirements, please tell us when booking so we can arrange the most suitable vehicle and service.
- Additional assistance: We are happy to accommodate passengers with visual impairments, hearing impairments, learning disabilities, or any other needs. Please tell us how we can help when you make your booking.
Website Accessibility
We are committed to making our website accessible to the widest possible audience. We have taken the following steps:
- Semantic HTML: Our website uses proper heading structures, landmark regions, and semantic elements to ensure screen readers and assistive technologies can navigate content effectively.
- High contrast: We use high-contrast colour combinations throughout the site to ensure text is readable for users with visual impairments.
- Responsive design: Our website is fully responsive and works across all screen sizes, from mobile phones to desktop monitors, ensuring a good experience regardless of device.
- Keyboard navigation: All interactive elements on our website are accessible via keyboard navigation, so the site can be used without a mouse.
- ARIA labels: We use ARIA (Accessible Rich Internet Applications) labels and attributes to provide additional context for screen readers where standard HTML is not sufficient.
- Alt text: All meaningful images on our website include descriptive alternative text for screen readers.
- Clear language: We aim to use clear, plain language throughout our website to make it accessible to all reading levels.
Alternative Booking Methods
We understand that not everyone can or wants to use a website to book a journey. You can contact us through any of the following methods:
Our Non-Discrimination Commitment
Runway Rides Ltd is committed to providing an equal and non-discriminatory service to all passengers, regardless of disability, age, gender, race, religion, sexual orientation, or any other characteristic. We comply fully with the Equality Act 2010 and the requirements of our Leeds City Council private hire operator licence.
We will never charge more, offer a lesser service, or refuse a booking on the basis of a passenger's disability or accessibility needs.
Feedback
We are always looking to improve the accessibility of our services and our website. If you have any feedback, suggestions, or encounter any accessibility barriers, please let us know:
We welcome your input and will do our best to address any issues raised.
Last updated: March 2026
