Equality, Diversity & Accessibility Policy

Commitment

Runway Rides Ltd is committed to equal treatment, non-discrimination, and accessible transport. We will treat all passengers and staff fairly regardless of protected characteristic or background.

Scope

This policy applies to:

• Recruitment and engagement of staff and drivers
• Treatment of passengers and service users
• Communication with customers, schools, parents, carers, and commissioners

Standards

Runway Rides Ltd will:

• Not discriminate unlawfully
• Make reasonable adjustments where required
• Provide accessible transport options where available
• Carry assistance dogs in line with legal duties unless a lawful exemption applies
• Not impose additional charges because a passenger is disabled or uses an assistance dog
• Train staff in equality and disability awareness

Driver Expectations

Drivers must:

• Communicate respectfully
• Assist passengers reasonably where required and safe to do so
• Follow wheelchair and mobility aid procedures where relevant
• Never refuse or disadvantage a passenger because of disability, race, sex, religion, age, sexual orientation, gender reassignment, pregnancy, or other protected characteristic

Complaints

Any allegation of discrimination will be treated seriously and investigated promptly.

We welcome passengers with assistance dogs and do not charge extra for carrying an assistance dog. If you need wheelchair-accessible transport or other accessibility support, please tell us at the time of booking so we can arrange the most suitable vehicle.